Commercial banks must meet the challenge of retaining customers in the short term while investing in technology that will drive the innovation required to keep these customers for the long term. This is complicated by issues like regulatory compliance, especially the Dodd-Frank Wall Street Reform and Consumer Protection Act which requires banks to respond more quickly to more complex and numerous requests for information.

This white paper outlines the major areas that pose serious challenges for commercial banks today, including:

• Cost and margin pressures
• Risk and compliance uncertainties
• Demand for new products and services
• And more.