Systems administration, or sys-admin as both the task and its practitioners are often abbreviated to, is essential for the smooth running of an organisation’s information technology (IT) infrastructure and business applications. Enabling sys-admins to do their work efficiently and safely throws up many challenges, not least because they need to operate with higher levels of privilege than normal users.

This Quocirca research report presents new data on how well organisations are able to automate their sys-admin procedures, manage the use of privilege and satisfy the requirements of auditors. This should be of interest to those charged with the reliable delivery of IT, and also business managers who understand the importance of IT to their organisations.

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