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The Forrester Wave: B2C Commerce, Q3 2012Suites
The growing importance of online, mobile, and social interactions for serving customers across the globe paired with complex order management needs is driving the market for commerce suite solutions.
In this detailed report, Forrester examines the findings of the 75-criteria evaluation of global business-to-consumer (B2C) enterprise-class commerce suite vendors, including IBM, Oracle (ATG), hybris, and SAP. Continue on to discover:
- How well each vendor fulfills your criteria
- Which solution type is right for you- on-premise licensed software platforms, hosted/managed platforms, SaaS platforms, and more.
- The need for flexibility and support for multiple businesses and regions from a common infrastructure
- And more.