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The Business Value in Balancing Call Center Efficiency with Customer Satisfaction
Striking the balance between call center efficiency and a quality customer experience is easier said than done. In fact, in a 2011 survey of 428 contact center professionals, less than one third rated their centers as successful at achieving both objectives.
How can this elusive balance be attained?
Read this white paper to learn best practices from these top-performing contact centers and uncover tips you can use to boost your center's effectiveness and efficiency to satisfy both business and customer demands.