|
|
The Real Business Value of An Optimal Customer Experience
sponsored by Avaya
|
|
Based on a study completed in April 2012, Forrester Research has concluded that a good customer experience correlates to loyalty and increased lifetime wallet share size, as measured in three classic categories:
- Willingness to consider the company for another purchase
- Likelihood to switch business to a competitor
- And likelihood to recommend to a friend or colleague.
Study results also indicated that effective contact center technology plays a significant role in the quality of the customer experience that organizations are able to provide.
Read this Forrester Research report to uncover the:
- IT considerations that are top of mind for organizations selecting contact center software
- Top challenges for contact center software implementation
- And benefits that can be realized by investing in customer experience (CXP) technologies.
(THIS RESOURCE IS NO LONGER AVAILABLE.)
|
|
|
|
Available Resources from Avaya
|
.
|
|
|
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
|
|
|
Definitions:
|
|
 |
|
All Rights Reserved,
Copyright 2000 - 2013, TechTarget |
|
|
|
|
