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Bringing Social Media Interactions into the Contact Center

Cover

How a company or organization behaves and reacts to communications taking place on various social media platforms increasingly reflects on that company and brand. Businesses now need to consider how to best handle this increasing flow of communications. For companies or organizations considering bringing social media interactions into the contact center, this Frequently Asked Questions document offers answers to questions that are likely being discussed throughout your business.

Vendor:
Avaya
Posted:
25 Oct 2012
Published:
31 Dec 2011
Format:
PDF
Length:
8 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.