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Health Advisor Intelligent Virtual Assistant
Consumer’s today are more technology-savvy than previous generations, requiring your organization to provide next-generation customer service and support that is more Web and mobile device focused.
This trend is affecting organizations in all industries, from retailers, to manufactures, even hospitals and healthcare facilities. In fact, research shows that:
- 72% of patients want to book, change, or cancel appointments via websites
- 83% of patients want access to personal medical information via the Web
- And 72% of patients wish to request prescription refills online
Access this resource to discover how an intelligent virtual assistant (IVA) can help enhance your patient’s experience through optimal Web-based customer service.