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IBM SPSS Predictive Analytics
You already know that business intelligence can play a crucial role in the effectiveness of your customer service. So imagine if you can leverage that information to gain more insight into your customers- who they are, what they want, and how to retain them- all in real time.
Check out this 2-minute webcast to learn how you can leverage predictive analytics to improve customer satisfaction and loyalty and potentially turn your call center into a profit center.