Practice: Making the Most of your Enterprise Knowledge System
sponsored by KANA

The world of customer service is changing as consumer expectations skyrocket and new communication channels emerge, but many business’s traditional customer service strategies fall short.

With more ways than ever before to connect with customers, keeping your service levels up to par requires extreme visibility into individual customers and collaboration along each customer touch point.

The key to effective customer service today resides in aligning customer service and knowledge management to obtain the insight agents need to provide stellar customer support. Read this transcript to learn:

  • What customer service knowledge management is and why you need it
  • Customer service knowledge management best practices
  • And much more.
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