Service excellence and Managed Print Services

Service excellence and Managed Print Services

Cover

By Louella Fernandes and Clive Longbottom

 

With so many printer companies having jumped on the managed print services bandwagon, 2012 will see this buzz continue as more organisations become receptive to this service as a means to gain transparency on print costs, improve productivity and reduce the complexity of print management.

 

Quocirca’s research reveals that service quality and reliability is consistently the top driver for MPS adoption, ahead of cost reduction.

 

The market is maturing and customers are no longer willing to accept anything but first class service and support from their MPS provider, leaving those providers that lack the tools and infrastructure to deliver proactive services to fall by the wayside.

 

The spotlight will increasingly fall on those suppliers that are able to deliver service excellence through robust and proactive MPS platforms that encompass deployment, helpdesk, training, remote monitoring and on-going management of the print environment.

 

Ultimately, it is those organisations that develop a strong governance framework, defining roles, responsibilities and accountability that will stand to gain the most from an effective MPS that is aligned with business goals.

 

Click on the button below to download the full report

 

 

Quocirca is a research and analysis company specialising in the business impact of information technology and communications.

Vendor:
ComputerWeekly.com
Posted:
27 Sep 2012
Published
27 Sep 2012
Format:
PDF
Length:
8 Page(s)
Type:
Analyst Report
Language:
English
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