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Social Analytics - Putting the Science into Social Business
The advent of social media and the emergence of social business initiatives have brought endless opportunities to today’s organizations – but it also brings new challenges for marketing professionals.
In order to keep pace and remain competitive, marketing’s role within your enterprise must evolve with the times. A 2011 survey of Chief Marketing Officers (CMOs) determined that innovative CMOs were looking for ways to:
- Steward the customer experience across all touch points
- Understand customers in real-time
- Anticipate customer needs
- And more.
Download this informative webcast now to discover how leveraging a social analytics strategy can aid your marketing department in meeting the needs of today’s consumers.