This resource is no longer available
Answering the Call: Creating a More Efficient Call Center
Addressing customer needs and responding to member calls quickly and efficiently is vital to contact center success. Without the right tools in place, you risk having aggravated customers and decreased member satisfaction, and, in some cases, losing your clients.
This resource explores the benefits of implementing a unified communications (UC) IP-based private branch exchange (PBX) for call processing and state-of-the-art call center functionality to increase customer service, build stronger customer relationships, and gain incremental value. Read now to learn how streamlining customer service and improving first-call resolution can help you achieve a higher level of member satisfaction and increase efficiencies.