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CRM Trends: Growing Case for Analytics and Mobile Deployments
In today’s business environment of faster bandwidths, smartphones, and iPads, employees are demanding the integration of these devices into business practices -- particularly into customer relationship management (CRM) strategies.
Check out this e-guide that examines customer relationship management (CRM) trends and includes tips for making the business case for CRM analytics. Plus, Forrester offers five steps to curb mobile CRM chaos and gain control over mobile CRM deployments.