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eGuide: The changing landscape in IT systems management
Systems management vendors are starting to realize that IT staff won't be able to support the business-oriented initiatives that they've started offering— such as business service management (BSM)— until IT is able to manage daily operations efficiently enough to have the time to devote to BSM. As a result, management vendors are making improvements to their products in four key areas:
- And visibility.
While management vendors have been throwing these terms around in their marketing messages for a while now, what's different this time is how vendors are tackling these themes. Read this expert e-guide to learn how to sort through the vendor-speak to find these new, valuable approaches that really do provide actionable help and solutions.
In this e-guide's second article, the ITIL's former chief architect Sharon Taylor shares a prescriptive approach to:
- Identifying key service "ingredients"
- Developing an IT service catalog
- And avoiding IT service-provider quality issues.