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Making the most of your Enterprise Knowledge Management System podcast

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Effective customer services strategies are paramount to the continued success of your business, but traditional methods lack the comprehensive visibility needed in today’s business environment.

Innovative organizations are turning to knowledge management in order to significantly enhance their customer service approaches and meet their consumer’s high expectations.

Access this informative podcast to gain a better understanding of:

  • What customer service knowledge management is
  • The business benefits of implementing it
  • What to look for in a platform
  • And much more.
Vendor:
KANA
Posted:
25 Sep 2012
Premiered:
Sep 20, 2012
Format:
Audio
Type:
Podcast
Language:
English

This resource is no longer available.