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Planning Road Map: Adopting ITIL
ITIL use has grown rapidly in the last decade and continues to shape corporate thinking in IT operations, support, and service delivery. But, while ITIL adoption can enhance productivity and service quality, and reduce costs, many adoption challenges still exist.
This report helps IT infrastructure and operations (I&O) professionals plan for ITIL success by understanding what commonly goes wrong and best practices to employ to mitigate these risks.