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Case study: Reduce Reply Times By 75% with Email Management Technology
Businesses are nothing without their clientele, so it makes sense that you would want to put your best foot forward when it comes to customer service. That’s exactly how Cal Spas, producer of home resort products, felt when they set out on a mission to improve their customer service e-mail response time and measure response performance.
Read this brief case study to learn about the email customer relationship management (CRM) tool they selected and the benefits that resulted, including:
- Reduced email reply times by approximately 75%
- Increase sense of message ownership for agents
- Ability to clearly see individual and team email response performance metrics
- And more.