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Exceptional Customer Service Starts With Reducing Email Response Times
In today’s highly competitive business environment, stellar customer service is critical -- but many companies are finding it difficult to effectively manage the influx of customer emails their customer service agents receive.
What most businesses don’t know is the key to efficient email management is lowering the total email response time. Access this informative resource to uncover a 3-step formula for calculating your contact center’s total email response time, the challenges associated with each area, and ways to improve in each, including:
- Tools to balance the workload between agents
- Real-time reporting on current email backlog
- Effective use of standard responses
- And more.