This resource is no longer available
Case Study: Route, Track, Report and Archive With Email Management Tool
With more communication channels to manage than ever before, it can be easy for customer service agents to push responding to e-mails to the back burner. In order to keep pace with consumer expectations, innovative organizations are implementing email management strategies to ensure they maintain high service levels.
Review this brief case study to learn how ING Direct, a world-class financial services company, optimized their email management methods and find out how their approach enabled them to:
- Assure all messages were delivered effectively
- Motivate agents to improve performance
- Increase email visibility
- And more.