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Leveraging Complexity: Trends and Strategies for Future Success in the Contact Center

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In a recent study, almost 70% of contact centers indicated that their top priority is revenue-add and increased customer loyalty. However, accomplishing these goals means addressing 5 key challenges that are continuously causing an increase in complexity within the contact center.

Access this paper now to learn more about these five key areas facing the contact center and how to properly evaluate current strategies – or lack thereof – to overcome these roadblocks successfully.

Vendor:
inContact
Posted:
19 Sep 2012
Published
19 Sep 2012
Format:
PDF
Length:
8 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.