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4 WAYS INTELLIGENT VIRTUAL ASSISTANTS IMPROVE SELF-SERVICE AND THE CUSTOMER EXPERIENCE

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Intelligent virtual assistants (IVAs) were once considered a luxury in the online customer service world, but many businesses today are realizing their value. In fact, Gartner research suggests that IVAs will become a standard component of online interactions by 2015.

Why? Because IVAs have the ability to:

  • Handle varying levels of volume and type of customer interactions
  • Further automate self-service interactions
  • Lower costs by improving efficiencies
  • And more.

Check out this essential resource to learn 4 ways IVAs can improve your organization’s self-service and drastically enhance your customers’ experience.

Vendor:
CodeBaby
Posted:
17 Sep 2012
Published:
01 Sep 2012
Format:
PDF
Length:
9 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.