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4 WAYS INTELLIGENT VIRTUAL ASSISTANTS IMPROVE SELF-SERVICE AND THE CUSTOMER EXPERIENCE
Intelligent virtual assistants (IVAs) were once considered a luxury in the online customer service world, but many businesses today are realizing their value. In fact, Gartner research suggests that IVAs will become a standard component of online interactions by 2015.
Why? Because IVAs have the ability to:
- Handle varying levels of volume and type of customer interactions
- Further automate self-service interactions
- Lower costs by improving efficiencies
- And more.
Check out this essential resource to learn 4 ways IVAs can improve your organization’s self-service and drastically enhance your customers’ experience.