Customer Relationship Management and Crisis Management: Proven Emergency Response Strategies for the Public Sector by Oracle Corporation

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May 26, 2013

Customer Relationship Management and Crisis Management: Proven Emergency Response Strategies for the Public Sector sponsored by Oracle Corporation
This white paper outlines how agencies at all levels of government are using CRM to cope with crises. By following these examples, government agencies can ensure their preparedness for the unexpected and optimize the quality of service they provide to their constituencies. (THIS RESOURCE IS NO LONGER AVAILABLE.)

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