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Meeting Citizen Expectations in New Ways

Cover

This white paper provides an overview of what citizens want and expect in their customer service interactions with federal agencies and outlines eight steps for establishing an integrated multichannel contact center experience that meets citizens’ needs efficiently.

Vendor:
Oracle Corporation
Posted:
19 Sep 2012
Published:
31 Mar 2012
Format:
PDF
Length:
10 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.