sponsored by Oracle Corporation
Posted:  19 Sep 2012
Published:  19 Sep 2012
Format:  PDF
Length:  12  Page(s)
Type:  eBook
Language:  English
ABSTRACT:

Today’s consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across all channels – including social media – retailers risk alienating customers and driving them to other brands. To meet these challenges, many retailers are deploying software-as-a-service (SaaS) contact center systems that address these problems and create new opportunities. This eBook follows one shopper’s journey and how the concept of the contact center of the future provides the better overall experience.






BROWSE RELATED RESOURCES
Cloud Computing | Cloud CRM | Cloud Management | Contact Center Management | Contact Center Services | Contact Center Software | Contact Centers | CRM | CRM Best Practices | CRM Services | CRM Software | SaaS business intelligence | SaaS ERP | Software as a Service

View All Resources sponsored by Oracle Corporation

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement