sponsored by Oracle Corporation
Posted:  21 Sep 2012
Published:  01 Mar 2012
Format:  PDF
Length:  13  Page(s)
Type:  White Paper
Language:  English

As consumers increasingly turn to social channels to seek information and advice and to express opinions, there is no question that organizations must engage with those channels to deliver appropriate customer care and ensure positive experiences. This paper explores and explains why the contact center is a key strategic focal point for customer engagement via social channels.

Call Center Management | Call Centers | Contact Center Management | Contact Centers | CRM | CRM Best Practices | Social Networking | Web 2.0

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