sponsored by Oracle Corporation
Posted:  18 Sep 2012
Published:  01 Sep 2012
Format:  PDF
Length:  10  Page(s)
Type:  eBook
Language:  English
ABSTRACT:

Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.






BROWSE RELATED RESOURCES
CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | Customer Service | Customer Service Best Practices | Customer Support Software | Knowledge Management

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