Indian Railways - Customer Success Story
sponsored by SAP America, Inc.

Indian Railways (IR), the largest rail network in Asia, has over 6,000 stations and carries approximately 17 million passengers every day.

But IR’s traditional ticket purchasing methods was cumbersome -- fare changes and other database updates had to be carried out at each terminal, there was no online accounting, and ticket cancellations were limited to the ticket counter.

Check out this case study now to learn the database management strategy IR implemented that streamlined their ticket purchasing process and enabled them to:

  • Simplify changes in fare structure, destination, and other database updates
  • Minimize transaction time of issuance to less than 20 seconds
  • Improve passenger satisfaction with 24x7 ticketing
  • And more.
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