How to Measure Performance in a Cloud Connected World
sponsored by CA Technologies.

Improving operational performance is a constant concern of organizations today. While outsourcing was always a viable means of saving money, it has come under much scrutiny as of late. This is where cloud-based services step in.

Tune into this webcast to learn more about cloud-based services and why leveraging cloud computing, traditional outsourcing, and internally provisioned components together can help you run and optimize your services in the best way possible.

Covered topics include:

  • The state of operations today
  • The disconnect between IT and the business
  • “Competition” from cloud vendors
  • Outsourcing as a general trend
  • Service level management (SLM) as a means of promoting communications
  • Automating SLM
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