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The Total Economic Impact of CA Technologies' Business Service Insight Solution
Many businesses put service-level management solutions in place to achieve visibility into their service-level agreements (SLAs), effectively manage and measure service deliver across business and technologies, and monitor SLAs in real time. However, finding the right solution can be a challenge.
In this Forrester Consulting analysis paper, uncover the total economic impact of CA Technologies’ Business Service Insight solution, a product that, according to CA, enhancing an organization’s ability to device service catalog and measurement metrics, establish contractual obligations and performance targets, monitor performance against these targets in real time, act based on this performance, and report performance to both the service provider and the service customer.
Read now to learn how Catholic Health East (CHE), a multi-institutional Catholic health system, fared with CA’s Business Service Insight solution, the ROI and payback they received, benefits they now enjoy after implementation, and much more!