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ITSM: Your Guide to CA Service Management Solutions
This white paper highlights Ovum's opinion that CA Technologies Service Management portfolio of solutions is highly relevant for today's enterprise.
It delivers against the core ITIL v3 processes, has CA Service Desk Manager and CA Clarity PPM available as SaaS delivery options, and will further benefit from the introduction of additional product SaaS delivery options that broaden its suitability in a changing ITSM software landscape.
Read on to learn how this ITSM strategy can address top challenges such as improving service levels, controlling costs, and mitigating risk exposure.