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Integrative CRM Enhances Midsize Business Agility and Performance

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As customers continue to re-write the rules on how they interact with businesses, midsize companies find it even more challenging to attract customers which can result in lost revenue opportunities. Without an integrated approach to customer relationship management (CRM) that has evolved to encompass new and emerging trends such as collaboration, social CRM, cloud computing and Software as a Service, midsize businesses will struggle to survive.

Check out this white paper to learn essential CRM techniques to get closer to your customers. Key topics include:

  • Midmarket-specific CRM trends
  • Key factors contributing to the rising importance of integrative, multi-channel CRM solutions
  • How to proactively promote collaboration with customers and business partners
  • Challenges faced by C-level executives in leveraging CRM for competitive advantage
  • And much more.
Vendor:
IBM
Posted:
16 Aug 2012
Published
01 Jul 2012
Format:
PDF
Length:
22 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.