The Perfect Combo: ITIL, I.T. Service Management, and Social Media

The Perfect Combo: ITIL, I.T. Service Management, and Social Media

Cover

Almost all of your employees use some form of social media, but how can you leverage this to help your business? You may not have considered this, but social media tools can be very useful for answering questions and providing solutions for incidents. This white paper explains how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Discover how ITIL best practices can be enriched through the inclusion of these tools.

Vendor:
BMC Software, Inc.
Posted:
20 Aug 2012
Published:
20 Aug 2012
Format:
PDF
Length:
4 Page(s)
Type:
White Paper
Language:
English
Already a Bitpipe member? Login here

Download this White Paper!

By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.

You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.

Safe Harbor