Empowered Customers Drive Collaborative Business Evolution

Empowered Customers Drive Collaborative Business Evolution

Cover

Increasing use of the Internet and mobile devices has drastically heightened what customers have come to expect of the experiences they have with organisations across virtually all verticals and regions. Yet many of today's companies are ill-prepared or reluctant to make the changes that are necessary to meet these new expectations, putting their businesses in jeopardy.

Read this recent study from Forrester Consulting to learn:

  • Why today's business are not well-aligned to adapt
  • How companies that can adapt technology, people, and processes will thrive
  • Forrester's key recommendations for getting started
  • And more!
Vendor:
IBM
Posted:
13 Aug 2012
Published:
31 May 2012
Format:
PDF
Length:
14 Page(s)
Type:
White Paper
Language:
English
Already a Bitpipe member? Login here

Download this White Paper!

By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.

You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.

Safe Harbor