sponsored by KANA
Posted:  15 Aug 2012
Published:  01 Aug 2012
Format:  PDF
Length:  18  Page(s)
Type:  eBook
Language:  English

Leveraging self-service technologies in your contact center can significantly reduce call center and agent engagement costs and improve agent efficiency, but successful implementation can be tricky.

Review our exclusive e-book to gain expert insight on how to ensure your company’s self-service contact center is a success. Read on to learn:

  • How to win executive sponsorship for self-service initiatives
  • Why effective contact center training is paramount
  • Top self-service contact center strategies
  • And much more.

Contact Center Management | Contact Centers | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices

View All Resources sponsored by KANA

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