In 2011, business priorities and expectations focus on customer obsession. In the age of the customer, only the customer-obsessed will survive.  Cloud computing can help reach these customer expectations by giving individuals unrestricted access to information and resources. IT leaders should reboot their infrastructure and operations optimize to optimize their data center to achieve the most benefit of the cloud. From there, continue to “reboot” people, process, and technology with desktop transformation, and industrialized operations to become a more customer-obsessed organization. Read this white paper to find out how to better implement the cloud to become customer-centric.