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Bring Predictive Control to Business Service Management
Is your organization optimizing for the future or working in the past? While most are still using siloed methods of working, IT organizations have acknowledged a need for a more effective way to manage the delivery of critical business services. This need has pushed service management solutions have evolved, and so have the expectations of IT organizations. At the center of this evolution is the need for real time data analysis and using predictive analysis to plan for the future and optimize assets.
Read on to find out if your organization is taking advantage of the evolved system management solutions. Topics include:
- How analytics are a core requirement in business service management
- Identifying the challenges of moving forward from siloed working - and how to address them
- How analytics can work with a balanced scorecard methodology (BSM)
- And much more.