Like many manufacturing companies, you probably outsource your service processes to field service providers, repair depots, and in-house service resellers. However, when you do so you not only trust these companies to impact product quality and customer satisfaction by representing your brand, you also lose control, visibility, and data accuracy. To regain control you need to extend your customer relationship management (CRM) and enterprise resource planning (ERP) systems to all users who are not a part of your company directly.

Take a few minutes to check out this paper and examine if one option is right for your organization. Read now or download later and learn about:

• Reducing average value of claims paid and IT costs
• Addressing malpractices by service partners
• Leveraging features like case management and marketing for extended warranties
• And more.