ROI Case Study: Alameda County Social Services Agency
sponsored by IBM

The Alameda County Social Services Agency (SSA), a 2,200-employee organization that works collectively and in partnership with community-based organizations, wanted to replace its manual and disparate systems used to track clients, their identities, benefits information and data about their activity within the agency's programs with a centralized, unified way of storing and analyzing all of this information.

How did they overcome these challenges?

This paper provides the details of the Alameda County Social Services Agency's decision to implement an integrated reporting system to gain the visibility it required to avoid overpayments and improve productivity. Read this now to learn about the strategy that helped them achieve a 631% return on investment (ROI) in merely two months.

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