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Social Media Feedback for Hospitality: Help Every Location Protects its Online Reputation
The growing popularity of social media is impacting the revenues of businesses across the globe. It has become crucial to the success of your organization that you monitor and track social media and leverage it to improve customer interactions and engagement.
The feedback from social media can allow your business to demonstrate value to customers, help solve their problems, and thus enhance customer service which will ultimately result in customer loyalty and higher revenues in the long run.
Take a look at this paper to learn how you can close the loop with customers by joining customer experience and social media feedback to eliminate customer pain points in a single reporting application.