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Successfully Transforming a Local Help Desk to Global Service Desk: Processes and Tools

Cover

A local help desk may have been sufficient in the past, but as companies establish multiple offices across the globe, these support structures are rendered ineffective. This presentation outlines the key characteristics of a service desk and explains how you can provide reliable support to users, no matter where they are located geographically.

Vendor:
CA Technologies.
Posted:
27 Jun 2012
Published:
27 Jun 2012
Format:
PDF
Length:
20 Page(s)
Type:
Presentation
Language:
English

This resource is no longer available.