Successfully Transforming a Local Help Desk to Global Service Desk: Processes and Tools
sponsored by CA Technologies.

A local help desk may have been sufficient in the past, but as companies establish multiple offices across the globe, these support structures are rendered ineffective. This presentation outlines the key characteristics of a service desk and explains how you can provide reliable support to users, no matter where they are located geographically.

(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
Available Resources from CA Technologies.
See what other users are reading via our Daily Top 50 Report
.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement