Vendor Landscape Plus: Customer Service Knowledge Management
sponsored by KANA

Providing top tier customer service is no easy feat; it requires strategically leveraging business information and getting relevant information to the right people, at the right time.  In today's technology landscape, it is more complicated than ever before, due to customer inquiries coming through various channels such as mobile, web, and social media.

Businesses often turn to customer service management (CSM) suites to help them effectively resolve customer inquiries.

Access this white paper for a top-to-bottom look at various CSM suites, and use this information to help you develop your customer service strategy.  Read on to find helpful tips to:

  • Understand what's new in the CSM market
  • Evaluate CSM vendors and products for your company needs
  • Determine which products are most appropriate for your particular use cases
  • And more
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