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The Contact Center in a Profit-Centric Service Organization
While popular new communication channels such as social media have shown rapid widespread adoption, contact center based interactions still remain at the core of the customer service and support industry. As such, effective resolution of customer questions and problems has become a vital element of driving improved customer satisfaction that in turn leads to enhanced operational and financial performance.
For your company to prosper in today’s competitive atmosphere, achieving best-in-class customer service and support that will help you retain and gain customers is a requirement, not an option. Access this Aberdeen report for insight on how to become a leader in customer service and hear about your peers that have already succeeded in doing so.