Are you aware that about 65% of revenue at a typical company stems from existing customers. Ensuring your customers are loyal can increase profits anywhere between 25 and 80%.
It's obvious retaining and enhancing existing customers is the top priority for today's CEOs.
The problem is your customer intelligence processes and technologies are likely outdated, leading to lost customers and revenue.
Watch this webcast now and learn through specific use cases how to craft a solid customer relationship management (CRM) strategy through social networking. Gain insight into how one solution allows you to remain active in the social experiences of your customers, which can pay off in the long run.