Different people view case management in different ways. Business people begin thinking of social workers' case files or attorney's cases. A government employee may interpret as they see fit, providing and processing information all day. And a business process professional will nod in understanding, completely aware of what you're saying.

However, the definition of case management is changing. Yes, eliminating paper-based processes is still part of the mindset, but discovering new ways to improve processes requires a new way of thinking with new and innovative tools.

This paper details a more in-depth explanation of the shifting mindset surrounding case management, offering up the results of surveys with 155 global case management influencers and decision-makers. Learn why older process automation approaches based on archaic mass production concepts are no longer viable in today's world of people-driven processes and also gain insight into the varying degrees of difficulty and importance that these executives place on case management.