As more enterprises deploy real-time traffic, like voice, video and other unified communications, packet loss is an increasingly significant problem. That is because dropped and out-of-order packets degrade the quality of latency sensitive applications – e.g. packet loss causes video pixilation, choppy phone calls, or terminated sessions.
The problem is that most enterprises don’t know packet loss exists on their WANs as they don’t have the proper tools for measuring it. Service Providers only exacerbate the problem by offering misleading SLAs.
This paper explains how packet loss can be properly measured throughout an enterprise, and what can be done to mitigate its effects in real-time.