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ECM Decision Processes - What Line of Business Managers Need to Know
Different managers tend to have varied approaches to content, records, and document management that each focus on departmental concerns and pain points.
As such, most organizations struggle to achieve a single platform for document processes and content management, as these fragmented views often result in short-term investments that fail to meet organizational needs.
In attempts to maximize process automation, improve information access, and ensure compliance, a holistic approach to decision-making proves far more effective. This paper outlines key findings from a survey of how enterprise content management decision makers approach IT and ECM decisions and the outcomes of different approaches, and provides recommendations for line-of-business managers in specific.