Different managers tend to have varied approaches to content, records, and document management that each focus on departmental concerns and pain points.

As such, most organizations struggle to achieve a single platform for document processes and content management, as these fragmented views often result in short-term investments that fail to meet organizational needs.

In attempts to maximize process automation, improve information access, and ensure compliance, a holistic approach to decision-making proves far more effective. This paper outlines key findings from a survey of how enterprise content management decision makers approach IT and ECM decisions and the outcomes of different approaches, and provides recommendations for line-of-business managers in specific.