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ECM Decision Processes - What IT Managers Need to Know
At most companies, decisions regarding information capture, document processes, enterprise search and collaboration, and records management are made by different managers with different priorities. As a result, opportunities to maximize process automation, improve information access and consolidate compliance efforts are often missed.
Based on the results of a recent AIIM survey of enterprise content management (ECM) decision makers, this paper explores various approaches to aligning ECM decision making to improve efficiency. In addition, it provides recommendations for organizations seeking to establish a more holistic, enterprise-wide information management strategy that supports corporate objectives.