Businesses today are creating, storing and protecting more data than ever before. New operating systems, mobile devices, and virtualization promise many benefits but also present new hurdles and challenges to overcome. If a system fails, or data is lost, the repercussions can be severe. The impact of downtime can mean competitive failure, customer service nightmares and lost profits. And users look to IT for an immediate fix, while IT is already swamped with other projects and support requests.

That’s where the SLA comes in. An SLA is a sort of insurance policy when disaster strikes, offering guarantees about the organization’s most precious possession: its systems and data. Creating solid SLAs will let you save the day when the unexpected happens — and keep aggressive users at bay with a set of written expectations.

Check out this brief white paper to learn how to build a better SLA for your organization.