This resource is no longer available

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE

Cover

Many organizations are looking for ways to improve their contact center strategy, and the focus has quickly shifted to first contact resolution (FCR). Unfortunately however, most companies struggle to accurately measure FCR.

This paper examines the various methods for FCR measurement, including their roll out options, costs and risks, and provides recommendations on implementing the right strategy for your business. Methods discussed include:

  • Call recording
  • Speech analytics
  • Post call and IVR surveys
  • And more
Vendor:
Enkata Technologies
Posted:
26 Apr 2012
Published
26 Apr 2012
Format:
PDF
Length:
17 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.