STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE
sponsored by Enkata Technologies

Many organizations are looking for ways to improve their contact center strategy, and the focus has quickly shifted to first contact resolution (FCR). Unfortunately however, most companies struggle to accurately measure FCR.

This paper examines the various methods for FCR measurement, including their roll out options, costs and risks, and provides recommendations on implementing the right strategy for your business. Methods discussed include:

  • Call recording
  • Speech analytics
  • Post call and IVR surveys
  • And more
(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
See what other users are reading via our Daily Top 50 Report
.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement