This resource is no longer available
Mind the Gap: What is an ITIL Gap Analysis?
Discover how a gap analysis can help your organization quickly identify areas where the reality and long-term vision are diverging and provide the momentum needed to start adopting service management best practices. This essential resource describes what a gap analysis entails, the methodology, a phased approach to delivering a gap analysis, as well as the expected benefits, including:
- Clarifing which part of ITIL should come first
- Identifing what an organization does well
- Communicating the vision
- And more