Mind the Gap: What is an ITIL Gap Analysis?
sponsored by Global Knowledge

Discover how a gap analysis can help your organization quickly identify areas where the reality and long-term vision are diverging and provide the momentum  needed to start adopting service management best practices. This essential resource describes what a gap analysis entails, the methodology, a phased approach to delivering a gap analysis, as well as the expected benefits, including:

  • Clarifing which part of ITIL should come first
  • Identifing what an organization does well
  • Communicating the vision
  • And more
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